Meteor Mic Fix for Windows

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    Keith Adler

    For the second time, I'm getting the recognition issue. I cannot remember for the life of me what I did last time, but this time it refuses to be recognized. It works on other computers, and worked on this one yesterday. Nothing has changed on this computer. The firmware program will not work if the device is still unrecognized. There needs to be much more support around this error.

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    Thecaverkeith

    I cannot get the fix to work. It says it cannot find the HID.

    I also need a fix for an Apple Mac. The mic is not recognised and the LED does not light up blue, it stays a steady amber.

    Help please.

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  • I connected, gave blue light, but after a few seconds, the light disappeared and it did not work anymore

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    John Drummond

    Got "Cannot find the HID device error"

    Nowhere to go from there.

    Looks like its a new mic.

     

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    Jonathan B

    John Drummond,

    You mean you entered VID 0d8c and PID 016c at the bottom and it said that error when you pressed Connect? 

    What is the VID and PID shown if you follow the instructions in the PDF?

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    John Drummond

    Thanks for getting back!

    I have made some progress.  It was not showing up in device manager, so I moved to a different usb port and the light went from pale yellow to red.  I did the firmware update and I now have bright yellow and the mute button turns the light off.  I think we are on the way!  Will update tomorrow.....

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    John Drummond

    Fixed!  Thanks so much for your help!

    So for anyone else who has the problem, make sure device manager actually knows its there!

    USB ports are funny things and in my case changing from the one the front (which works) to the one on the back woke up device manager and then I did the firmware update as described here.

    So pleased to have the faithful Meteor back!

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    Sara Heinen

    Just found this thread while searching for a fix for my Meteor which stopped working. I had been experiencing some troubles with disconnection the other day. Now the PC won't recognize the USB device.

    I'm on Windows 8.1.

    I tired:

    - deinstalling the unknown USB device > restart the computer > plug mic in
    after the second try it showed up under audio devices as "Samson Meteor" but still had a pale yellow light and a warning sign in the device manager. Drivers are up to date, according to Windows. And after plugging out and back in, it went back to unrecognized USB device.

    - fixing the firmware with the method described in the fix above, gave me the error "Cannot find the HID device"

    - switching USB ports doesn't change anything.

    I'd appreciate help, since my podcast relies on that mic :-/
    Thank you!

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    Sara Heinen

    Out of the blue, the light turned blue (haha) - the second I sent the previous comment.

    Fingers crossed it stays that way...


    Too happy, too early :-(

    I could record a few seconds and then it went back to pale yellow and shows the same "behaviour" as before.

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    Sara Heinen

    Ok. Problem solved. The cable was broken 🙈

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    Simone Luongo
    someone managed to solve this problem
    Cannot find the HID device?
    the yellow light remains but it does not connect to the program and windows does not detect the microphone
     
     
     
     
     
     
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    Johannes W

    I kind of solved it for me. I use it on Windows 10:


    I had the "HID not detected" error like so many others. The values (VID:0d8c,PID:016c) provided in the word file did not work. I did then the following:

    I went to the device manager and looked into the usb composite controllers (details -> drop down menu "properties: hardware-IDs"). One was my mic (no name, but the values were the same as in the provided pdf), it had VID: 17A0 and PID: 0310 (so different from the ones in the word file). I entered them in those boxes down there in the provided programm execution, following the word file instructions, and connected. Then the mic was found (also in the top boxes, the device was mentionend now). However, a firmware was obviously still on it, as the "EEPROM not found" message did not come up. I then followed the video tutorial and uploaded the provided firmware file. However, nothing changed (maybe it did, but I only checked for the LED which still was red when re-plugging again). I therefore thought, it does not work, and this time after connecting with my VID and PID numbers, erased the firmware.

    Then, after un and re-plugging, the device was found again by windows (typical usb insertion sound), and the VID and PID shown in the device manager changed to the values same as in this video. I followed the tutorial again, however, the light stayed red.

    BUT: after trying with the windows recording app, it records again despite being red! Hope that this status is stable now.

    The next day, when rebooting the notebook, the LED was blue from the startup. It flickered heaviliy, but it stopped after a few minutes (I muted and unmuted once, flickering intensified, the stopped).


    * I did not try to change the cable as some recommended.
    * One of my USB ports never worked, even with the VID and PID entered as I found their values.

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    Paul S

    I'm currently getting the same issue where the VID and PID I enter is not being recognised. I've tried what was in the document (VID 0d8c and PID 016c), and I've also tried VID: 17A0 and PID: 0310 based on another comment here, and neither work.

    This is quite frustrating as I've only had the microphone for one day and it's already broken. Is it known to be this temperamental?

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    Jonathan B

    Paul, if you follow the directions 1 through 3 in the PDF, what VID and PID do you see?  If there are multiple USB composite devices you will need to check each one.

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    Paul S

    Hi Jonathan, frustratingly Windows reports an unknown device error instead of any IDs. I've seen a few people mention that their cable broke so will see if I can locate a spare!

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    Paul S

    Just as a final update on my scenario, I tried with two other USB-B mini cables on two different machines (also on both Windows and Linux) and every time the OS couldn't find the device. I'm putting this down as completely corrupted firmware.

    In case it helps anyone else in the future, my microphone started showing issues after I left it plugged into my work laptop and it went to sleep over lunch. I'm wondering if the change of state caused something to break?

    Either way, sadly, I'm returning my microphone.

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    Greg A

    I stopped using my Meteor a few years ago because I got tired of troubleshooting it. I got it out today on a whim and plugged it into a Macbook Pro because I needed something for a Zoom call. It immediately lit up blue and passed the mic test! Less than a minute after that, the light went solid amber and the device was no longer recognized.

    So I found this thread. I started up my Windows 10 tower and followed the instructions on this page.

    1) The mic shows up in Device Manager as Unknown USB Device (Device Descriptor Request Failed) before and after uninstalling/restarting.

    2) In CM64xx Configuration, if I enter VID:08dc PID:016c at the bottom of the panel, I get the "Cannot find the HID device!!!" error.

    3) Back to Device Manager>Properties>Events. There are two events:

    Device Configured (usb .inf):

    Device USB\VID_0000&PID_0002\5&356b5377&0&9 was configured.

    Driver Name: usb.inf
    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
    Driver Date: 06/21/2006
    Driver Version: 10.0.18362.693
    Driver Provider: Microsoft
    Driver Section: BADDEVICE.Dev.NT
    Driver Rank: 0xFF0000
    Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
    Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
    Device Updated: false
    Parent Device: USB\ROOT_HUB30\4&2720bdb3&0&0

    Device not started:

    Device USB\VID_0000&PID_0002\5&356b5377&0&9 was configured.

    Driver Name: usb.inf
    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
    Driver Date: 06/21/2006
    Driver Version: 10.0.18362.693
    Driver Provider: Microsoft
    Driver Section: BADDEVICE.Dev.NT
    Driver Rank: 0xFF0000
    Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
    Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
    Device Updated: false
    Parent Device: USB\ROOT_HUB30\4&2720bdb3&0&0

    4) These errors show different VID/PID values: 0000 and 0002. They seem like default/null values, but I try them in the CM64xx Configurator anyways. Still cannot find the HID device.

    5) My PC has 9 usb ports. It is the same result for each.

    So, I have two questions:

    Why would the mic work perfectly for a few minutes and then suddenly stop on its own?

    Is there anything I can do to at least get the device descriptor to load so I can use the CM64xx Configurator?

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    John Doe

    I have been using this microphone for the past year or so. I do not know if this is relevant, but I am going to leave it here, because in searching for a solution this thread came up.

    I have just built a new system, replaced RAM, CPU, HDD and Video card.

    On doing this, I started getting random system hangs, which do not respond at all to CTRL ALT Delete.

    I have done the usual trouble shooting. Including, re-installing windows three times, re-seating everything, running MEMTEST86, replacing HDD with another brand new item etc.

    Every time the system hang happens (which requires cold restart), the following error is noted in event viewer prior to the crash.

    The driver \Driver\WudfRd failed to load for the device HID\VID_17A0&PID_0310&MI_03&Col02\8&6efcb10&0&0001.

    This is the number/details of my Samson Meteor Mic.

    I have just done the upgrade firmware process. I am going to see if the problem persists even with the microphone unplugged. I am leaving this here in the hope Google crawls the thread to help others eliminate this problem.

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    Blaire Liwanag

    Already tried all of the suggestions that I read here as well as on other resources.

     

    First of all the problem occurs on both Mac and PC

    I tried to resolve this on PC using Windows 10 (updated as of August 2020) as there are no available resources to fix it on Mac

     

    As I plug-in the device to different USB ports I get the following message under Properties > General:

    "Windows has stopped this device because it has reported problems. (Code 43)

    A request for the USB device descriptor failed."


    That being said, the system does not recognize the device. So I tried the document you've provided and assigned the given values and even changed them to other values but it does not work! It cannot even trigger the FILE -> EEPROM function

     

    I even tried to uninstall my ASIO4all driver to see if that is actually intercepting any driver update but nothing happened! Why is it acting up like this all of a sudden? I also tried using a different USB cord but it does not work. It's still giving an amber light.

     

    I hope your company is really doing something about this.

     

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    Beverly Akhurst

    Hi,
    I am sitting here reading every request in the thread and I see no real answers from the company ass to what to do.
    I don't need to write everything as it will imply be a repeat of everything above. The instructions and firmware fixes provided do nothing.
    As Blaire stated this is a problem on both PC and Apple.
    It stopped working, I used the other USB port then it stopped working. Thinking it might be a problem that came up after the latest Windows updates I hooked it up to my Ipad and it worked for zoom session. Unplugged it and reconnected to the laptop and it kept working for one more hour then went to nothing again.
    It is not the cable. I only bought this in the spring.
    I bought the mic after a bunch of research but missed all this. 
    I need this for my business, the only thing I can do right now are zoom classes and creation of my podcast and videos. 
    What is the problem and 
    1. if I bring it back to the store I got it from are they expected to replace it or not.
    2. Please be honest...should I just move on to a different brand. I don't have a lot of time to shop and need it NOW.

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    Jonathan B

    Please contact Customer Service directly, so they can work through it.  Every case is different, sometimes it's a computer configuration issue, sometimes it's broken hardware, sometimes corrupted firmware, etc.

    If the firmware is corrupted, for example, it will still work, it just won't have the correct name, LED colors, or gain settings.  If it's not working at all, then that's a different issue.

    Some things to check:

    • If you use a different USB cable, USB port, or computer, do you still have the same problem?
    • If you plug it in and get an error message, what exactly does the error message say?  Where do you see it?
    • Does the light on the front light up when you plug it in? What color is the light?
    • If it's red, is it especially dim?
    • If you press the Mute button on the front of the mic, does the light color change?
    • If you plug it in and nothing lights up at all, does it show up in Device Manager?  Unplugging and replugging changes the number of "USB Composite Devices" under "Universal Serial Bus controllers"? 
    • What is the VID/PID/REV shown? (In Windows, you can also install UsbTreeView to see if it shows up there when you plug it in.  It's easier to see individual devices and their idVendor/idProduct/bcdDevice that way.)
    • On a Mac, go to About this Mac -> System Report -> Hardware -> USB to see the list of devices and their Product/Vendor/Version IDs.
    • Can you hear the mic signal through the headphone output?
    • Does it show up in Recording Devices?  What name does it have?  "USB Advanced Audio Device" or "Samson Meteor Mic"?  To confirm it's the right device, if you unplug and re-plug, this device goes away and then comes back?
    • In Recording Devices, does the level meter show that it's picking up sound?
    • Does the Recording Level show that it's muted or the gain is turned down to minimum?
    • Does it show up in Playback Devices?
    • Is the output level set to minimum or the output is muted?
    • If you select it as default output device, and play audio, do you hear it in the headphones?
    • etc.

     

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    Paul S

    Beverley, to be completely honest I would just return your microphone where you got it. When I encountered this issue with my microphone, it looked like the firmware corrupted (or even deleted) itself beyond repair.

    After more digging I realised that this specific microphone model is actually quite old, and it doesn't look like Samson are in a position to help, I could figure out if they were offering to accept mail repairs or not. I would look elsewhere, which is a bit of a shame because it seemed to have so much potential!

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    Beverly Akhurst

    Hi Paul,
    I think you may be right. I was about to answer Jonathan. May anyway but it seems pointless as I have tried everything and his suggestions are just repeats of everything I have already tried :) 
    I had heard so much good about Meteor, but I need something I can count on for my business.

    I think you are right about the firmware. It would work in a new USB for a short bit and then shut down...a bit last a gasp for air out a new breathing hole in the ice and then the ice would form there too.

    Off to research a new mic and return this one. I hope yours works out.

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    Beverly Akhurst

    Jonathan thanks for all the questions but I have tried everything and done all the things you suggested. I waited a week to ensure I had looked into all possibilities and tried all possible fixes. Faintest yellow light after a flash of red when plugged in. That is it and some "snow" in my head set.
    All USB ports have been used. Each one it would show blue shortly and then be done.
    The ipad ..it worked slightly longer and then was done.
    It does not show as existing. I cannot do anything to have either PC or Ipad acknowledge its existence. The firmware fix does not work. 
    The PID and VID numbers do not work. Then once it gets plugged into says unknown USB device if I right click update driver it still shows unknown device and says drivers needed are already installed.
    But it cannot be found at all by the PC.
    Basically it no longer shows as being a device at all. So there is nothing to be done with volume or output etc....for all intents and purposes it no longer exists as far as my computer can see.
    A week is a lot when I need this for business. 
    I can't wait for more guesses...I feel Paul may be right.

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    Jaroslaw Niebrzydowski

    I managed to connect after checking in the driver's properties.

    VID17a0 and PID0310

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    Gandalfkot

    It worked for me! Thank you a lot man

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    Trysten Hemmah

    Perfect fix. Thank you.

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    vinicius ferraz pessoa farias

    I'm having all these problems... 
    Tryed the PDF and the DOCX versions of solutions.
    Entered VID 0d8c PID 016c.
    Also VID 17a0 PID 0310.
    When I opened the driver's properties, under details / Hardware ID I foud the description "USB\DEVICE_DESCRIPTOR_FAILURE", so I looked for the VID PID values and foud "USB\VID_0000&PID_0002\6&F0399&0&4".

    And then tried once more with VID 0000 PID 0002.
    All these attempts gave me the message "Cannot find the HID device !!!"
    Nothing... again... please help me to get this mic working back again!

    oh... BTW... the error number given by windows10 is code43.

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    Jaroslaw Niebrzydowski

    Connect it to other USB sockets in your computer. Uninstall the driver etc. Your mic can have faulty USB chip as well. Check another computer.

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    vinicius ferraz pessoa farias

    Jaroslaw, none of that worked either...

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