If your Samson Carbon controller is having issues when performing a firmware update, please complete the following steps:
- Turn the controller off and quit the update tool.
- With the controller off and plugged into the USB slot of your computer, hold down both TRANSPOSE buttons at the same time and switch the controller on. This should take the controller into UPD mode (displayed on the screen).
- Open the Samson Carbon firmware update tool on your computer, load the latest firmware bin file and run the update.